Privacy
Privacy Policy
We collect a small amount of information to coordinate safer, smarter electric rides. This page explains what that includes and how to reach us if you need help.
Data We Collect
We only capture the information needed to arrange and support your SaolTaxi ride.
- Name, phone number, and preferred messaging channel so we can confirm bookings.
- Pickup and drop-off details, flight numbers, and notes you share with the driver.
- Payment confirmations from our billing partners - never full card numbers or raw payment data.
- Support conversations that help us monitor service quality and resolve incidents.
How We Use Information
- Confirm bookings, assign the right driver, and deliver on-time arrivals.
- Send live updates about driver location, delays, or schedule changes.
- Improve routing, fleet availability, and the overall experience inside the SaolTaxi app.
- Meet legal, safety, and tax requirements for transport providers in Albania.
Your Choices
You stay in control of your details. Reach out whenever you want to:
- Review, update, or delete the data we keep about you and your rides.
- Change how we contact you for trip confirmations and alerts.
- Raise a concern with privacy@saoltaxi.com - we respond within 30 days.
Talk To Us
Our privacy team is ready to answer questions or help with requests.
- privacy@saoltaxi.com
- Phone
- +355 69 607 0020
- Postal
- Tirana, Albania
You can also speak with your driver or our support line during any active trip.
Need the full terms?
Our terms of service explain booking rules, pricing, and what to expect on every ride.